Hospitality is drowning in DMs
A typical Sydney CBD restaurant gets 60–120 booking enquiries per day across phone, Instagram DMs, Google Business Messages, OpenTable, SevenRooms, and email. Most of them are the same 8 questions. Every one of them takes someone away from running service.
A custom GPT for hospitality consolidates every channel into a single AI assistant trained on your menu, your booking rules, your private dining options, and your dietary substitutions. It books tables, answers menu questions, and only escalates the genuinely complex enquiries.
Builds we deploy for restaurants and venues
Multi-channel Booking Bot
Answers booking enquiries on Instagram, Google Business Messages, your website, and via SMS. Connects to OpenTable, SevenRooms, ResDiary, or Now Book It and confirms in real time.
Menu Q&A in 20+ Languages
Tourist asks 'is the laksa gluten-free?' in Mandarin and gets a correct answer in Mandarin in 4 seconds. Trained on your menu, ingredients, and chef's substitution rules.
Function & Private Dining
Handles the 'how many can you seat?', 'what are the canapé packages?', 'is the upstairs room available 28 March?' enquiries. Pre-qualifies and books a venue tour.
Loyalty & VIP Recognition
Connected to your loyalty database. Bot recognises a regular and offers their preferred table, dietary preferences, and birthday treatment automatically.
POS and booking systems we integrate with
- Booking — OpenTable, SevenRooms, ResDiary, Now Book It, Eveve, Quandoo
- POS — Lightspeed, Square, Kounta, Impos, H&L Pos
- Loyalty — me&u, Mr Yum, Loyalty Tap, native systems
- Communications — Instagram DM, Google Business Messages, SMS via Twilio, WhatsApp Business
What changes for the venue
A 90-seat Italian restaurant in Melbourne CBD reported their host position went from 'mostly answering phones and DMs' to 'actually greeting and seating guests' within two weeks of deploying. Booking conversion on Instagram DMs lifted from 31% (humans, slow) to 68% (GPT, instant). A multi-venue group in Brisbane consolidated their 6 booking channels into one GPT and reclaimed 40 staff-hours per week across the group.
Australian English by default, plus 20+ tourist languages. Sydney and Melbourne CBD venues see 30–50% of bookings from non-English-first speakers. The GPT switches automatically based on the customer's input language and stays consistent throughout the conversation.
Frequently asked questions
Will it actually book tables in real time, or just send 'we'll get back to you'?
Real time. We integrate at the API level with OpenTable, SevenRooms, ResDiary, Now Book It, and others. The GPT checks live availability, holds the table, takes the booking, and sends the confirmation in under 8 seconds.
What happens with deposit-required bookings?
The GPT generates a Stripe or Square payment link for deposits, sends it to the customer, and only confirms the booking once payment clears. We've handled deposits up to $4,000 (large private dining bookings) without a single chargeback dispute in 18 months.
Can it handle dietary requirements properly?
Yes — and this is where most generic chatbots fail. We tag every menu item with its allergen, dietary, and substitution rules, then have the head chef approve the GPT's responses to common dietary questions. The bot won't say 'we can make that gluten-free' unless your kitchen actually can.
Does it work for hotels and accommodation, not just restaurants?
Yes. The same architecture applies — connect to Cloudbeds, Mews, or RMS, train on your room types, packages, and policies, and the GPT handles enquiries 24/7. Hotels also benefit from the multilingual element more than restaurants do.
Ready to build your custom GPT?
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