Healthcare AI without the privacy headache
The Australian Privacy Principles, the My Health Records Act, and the AHPRA advertising guidelines all impose specific constraints on how AI can be used in clinical settings. Off-the-shelf AI tools rarely meet them. A custom GPT designed for Australian healthcare can.
We build GPT assistants that handle the paperwork around clinical care — without ever generating diagnoses or treatment recommendations. The clinician stays in charge of every clinical decision; the GPT removes the admin friction that pulls them away from patients.
Where Australian clinics get the most value
Patient FAQ Assistant
Embedded on your website. Answers 'do you bulk-bill?', 'what's the wait time for a women's health consult?', 'do you do skin checks?' — pulled from your live appointment system.
Pre-consult Intake
Patient fills in symptoms, medications, and history on a phone before walking in. The GPT structures it into a SOAP-format note that pre-fills in Best Practice or Medical Director.
Medicare Item Number Lookup
Reception asks 'what's the right MBS item for a 25-minute mental health treatment plan review with a psychologist?' and gets the item number, fee, and gap explained in plain English.
Allied Health Report Drafter
Physios, OTs, and psychologists dictate clinical impressions and the GPT formats them into the standard NDIS or workers' comp report template.
Compliance posture
- Australian Privacy Principles — data residency in Sydney, encryption at rest and in transit, breach notification workflow built in.
- AHPRA advertising guidelines — system prompt blocks testimonials, comparative claims, and 'guaranteed outcome' language.
- RACGP standards — output formatting matches the 5th edition Standards for general practices.
- No clinical decision-making — every clinical question is routed back to the practitioner with a 'this requires clinical judgement' message.
- De-identification — patient identifiers stripped before any data leaves the clinic perimeter.
What clinics tell us after 60 days
A six-doctor general practice in Sydney's Inner West reduced reception phone load by 38% after deploying a website FAQ assistant — patients self-served on questions about bulk billing, vaccinations, and after-hours care. A psychology clinic in Brisbane cut report-drafting time per NDIS client from 45 minutes to 14 minutes by using a structured-template GPT trained on their last 200 approved reports.
The clinician is always the source of truth. Every output is marked 'requires clinical review' and the GPT has explicit guardrails against giving health advice directly to patients. Used correctly, it's an admin assistant — not a doctor.
Frequently asked questions
Does this comply with the Australian Privacy Principles?
Yes, when configured correctly. Data stays in Australian-region cloud infrastructure, identifiers are stripped before processing, and we sign a Data Processing Agreement that includes APP-mandated breach notification timeframes. We've successfully deployed under both Bupa and Medibank corporate clinic frameworks.
Can it write clinical notes?
It can draft administrative notes (appointment summaries, referral letters, NDIS reports, workers' comp reports) from clinician dictation. It does not generate diagnoses or treatment plans. Every clinical-grade output is reviewed and signed by the practitioner before being saved to the patient record.
Will this work with Best Practice or Medical Director?
Yes. Both have integration paths — Best Practice via the Bp Integration Tools, Medical Director via the MDX API. We've also integrated with HotDoc, HealthEngine, and Cliniko for allied health practices.
How is this different from a Halo or Lyrebird scribe?
Halo and Lyrebird are excellent ambient scribes that turn consultation audio into clinical notes. They're typically a better choice if scribing during the consult is your main need. A custom GPT covers the broader admin layer — patient FAQs, intake, MBS lookups, report drafting from existing notes — and can sit alongside a scribe rather than replacing it.
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